5K TAC website and customer support

SMS Terms of Service

Effective date: October 12, 2026

These terms describe the 5K TAC customer-service SMS program operated by Armor Fati Holdings LTD Co, doing business as 5K TAC.

Program and availability

The business texting number assigned to this program is 531-230-4999. Business texting is active. Incoming texts receive an automatic acknowledgment with our website and support email. For support assistance, contact support@5ktac.com. Automated replies do not mean a support agent has reviewed your inquiry.

Message purpose and consent

Once available, customers may initiate a text conversation about the Mates applications, Building Memory™, onboarding, or support. We respond to the customer's request and may ask follow-up questions within that conversation. Sending an inquiry does not enroll you in promotional messages, bulk marketing, recurring appointment alerts, or unrelated ongoing communications. Read the disclosures on our texting consent page before choosing to send an inquiry.

You choose whether to send a text. Opening a messaging app or clicking a website button alone does not send a message or provide SMS consent. Consent and its context are documented through the customer's inbound message and the associated conversation.

Frequency and charges

Message frequency varies by conversation. Message and data rates may apply. Your mobile carrier's plan determines any charges. SMS is optional; you can contact us by email instead.

Opt out

Reply STOP to the business texting number to stop receiving messages through that SMS program. A confirmation of the opt-out may be sent. We will not continue customer-service texts after an opt-out unless you provide fresh consent. You may also contact support to request that texting stop.

Help and other support

Reply HELP for assistance with the SMS program, or contact support@5ktac.com. Email remains available if the SMS channel is unavailable.

Delivery and appropriate use

Message delivery depends on mobile carriers, network availability, and the messaging service. Delivery or response times are not guaranteed. Carriers are not liable for delayed or undelivered messages. SMS support is not monitored as an emergency service; use appropriate emergency channels for urgent life-safety issues.

Privacy

Read the 5K TAC Privacy Policy for information about mobile numbers, message records, operational service providers, retention, and privacy requests. Mobile numbers and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Changes and scope

These terms apply to the 5K TAC customer-service SMS program. They do not replace the separate terms of a Mates application or create a software subscription. Any expansion to other messaging purposes requires appropriate consent and an updated program description.